mirror of
https://github.com/tildearrow/furnace.git
synced 2024-11-30 00:13:03 +00:00
39 lines
2.3 KiB
Markdown
39 lines
2.3 KiB
Markdown
# IMPORTANT NOTICE
|
|
|
|
1. this section is exclusively for ISSUES related to Furnace (bugs, major annoyances and others).
|
|
2. this section is NOT for Suggestions, Questions, Showcase or any other Discussions that do not meet the criteria and definition of an ISSUE.
|
|
- see the Discussions section if you wish to submit these.
|
|
3. check whether your issue has been reported already.
|
|
- go to the Issues section, and use the search bar that appears on top of the Issues list.
|
|
4. include the following information:
|
|
- version of Furnace (help > about)
|
|
- operating system (and version)
|
|
- whether you have downloaded Furnace, or built it from source.
|
|
5. provide these details if you believe the issue is operating system and/or computer-specific:
|
|
- CPU model
|
|
- Windows: go to Control Panel > System.
|
|
- macOS: go to the Apple menu and select About This Mac...
|
|
- Linux: use `lscpu` or `cat /proc/cpuinfo`.
|
|
- graphics card (and driver version)
|
|
- Windows: open `dxdiag` and observe the Render tab.
|
|
- macOS: go to the Apple menu and select About This Mac...
|
|
- this information is not always shown.
|
|
- this information is not necessary if you use an Apple silicon Mac.
|
|
- Linux: use `glxinfo | grep OpenGL`.
|
|
6. if your issue is an abnormal program termination (a "Crash"), you must provide additional details:
|
|
- the furnace_crash.txt file that is created by Furnace after a Crash. this file is located in the following paths:
|
|
- Windows: `C:\Users\<username>\furnace_crash.txt`
|
|
- Linux/other: `/tmp/furnace_crash.txt`
|
|
- on macOS this file is not generated. you may retrieve information about the Crash by clicking on "Report..." or "Show Details" in the "quit unexpectedly" dialog that appears following the Crash.
|
|
- make sure to remove any personal information for privacy reasons.
|
|
- be sure to select "Don't Send" afterwards.
|
|
- the furnace.log file located in:
|
|
- Windows: `C:\Users\<username>\AppData\Roaming\furnace\furnace.log`
|
|
- macOS: `~/Library/Application Support/furnace/furnace.log`
|
|
- Linux: `~/.config/furnace/furnace.log`
|
|
- make sure to remove any personal information for privacy reasons.
|
|
|
|
BY SUBMITTING A TICKET, YOU HEREBY AGREE TO COMPLY WITH THESE TERMS.
|
|
FAILURE TO DO SO MAY RESULT IN YOUR TICKET BEING DECLARED VOID.
|
|
|
|
***END OF NOTICE*** --- REMOVE THIS NOTICE AFTER READING!
|